Who Cares?
Qualifications and Professional Development
- PTLLS teaching qualification
- QNUK Level 3 Award for Trainers
- Level 3 First Aid training
- Member of the National Back Exchange
- Ongoing professional development
- Experience training all care levels
Meet Theresa
Training is delivered by Theresa Brownlie, who has around 30 years of training experience and more than 15 years working within health and social care training.
Theresa understands what happens during a busy shift and what staff need to feel confident in practice. Her approach is warm, down-to-earth and non-judgemental, creating a safe environment where people can ask questions, reflect honestly and build their skills.
About Theresa Brownlie
I have around 30 years of training experience and more than 15 years working within health and social care training. I created Who Cares to provide practical, engaging learning that helps staff feel confident—not judged—and keeps the person receiving care at the centre of every decision.
My sessions connect legislation and good practice with the realities of a busy care environment. I encourage open discussion, practical learning and honest reflection so that staff understand not only what they should do, but why it matters.
I work directly with managers to understand their service, their team and any areas of concern. This allows me to make the training relevant while maintaining clear learning outcomes and appropriate assessment evidence.
Why Who Cares
What staff say
“Very clear and thorough training.”
Senior Carer
“Extremely insightful, very good and helpful.”
Clinical Lead Nurse
“Excellent.”
Care Home Manger
“Good explanation and guidance - made me more confident.”
Care Worker
“Always happy to see Theresa. She is extremely knowledgeable and makes the information relevant to our care environment.”
Support Worker
Feedback collected directly from care staff following training sessions.
Who I work with
Current courses
Moving and Handling
Practical training that helps staff move and support people safely while promoting dignity, independence and confidence.
Moving & Handling Train Trainer
A structured two-day programme that develops the knowledge, practical skills and teaching confidence needed by in-house trainers.
Emergency First Aid at Work
Practical emergency training that prepares staff to respond calmly and appropriately when someone becomes ill or injured.
Safeguarding of Vulnerable Adults
Develop confidence to recognise, respond to, record and report safeguarding concerns, including the Mental Capacity Act and DoLS.
Dementia Care & Support
Interactive learning that helps staff understand the person behind the behaviour and respond with empathy, dignity and practical skill.
Safe Handling of Medication
Supports safe medication practice, accountability, accurate record-keeping and appropriate action when concerns or errors arise.
Care Standards Refresher Workshop
An interactive refresher that brings the CQC Fundamental Standards together and reconnects staff with the essentials of safe, dignified and person-centred care.
Care homes
Domiciliary care
Supported living
Training That Feels Different
Training should not feel like a tick-box exercise. It should feel relevant, supportive and connected to the situations staff face every day.
Who Cares complements e-learning by bringing important subjects to life through discussion, practical activities and realistic scenarios. The aim is not simply to complete training, but to help people remember it, use it and understand why it matters.
THE EXPERIENCE
All training is aligned with CQC standards and supports inspection readiness.
I bring a warm, down-to-earth approach to every session, listening, adapting and delivering training that works in real care environments.
Hnads On training
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Human Connection
Theresa focus's on the people behind the tasks. Her training emphasises empathy and dignity, ensuring that care remains a human-first profession.
Trusted Quality
Who care's consultancy services ensure your staff aren't just CQC certified, but capable. Providing the highest quality training that your organisation deserves.
Let us talk about your training needs
Tell me about your service, your team and any particular areas you would like the training to address. I will help you identify the most appropriate course and approach.
Theresa@whocaresicare.co.uk
07875 157529